RMA policy
- RMA can only be requested by a Certified POWERTEK LTD re-seller/partner. End users should contact the re-seller they procured the unit from. For any issues or concerns, contact POWERTEK LTD technical support ( techelp@powertekpdus.com).
- Reseller requests RMA from POWERTEK LTD Technical support via support ticket, call/email.
- POWERTEK LTD Tech Support Raise RMA according to: The information submitted in the form o the age and warranty status of the unit
- Reseller and requested contacts receive confirmation email and further instructions.
RMA Type Warranty Damaged packing and product Product is dead on arrival Notes (No replacement / Repair service) Yes Yes Yes Freight costs are handled by POWERTEK LTD (No replacement / Repair service) Expired No No A extra fee to repair will be charged (Advanced replacement) Yes No No Freight costs are handled by POWERTEK LTD - Courier costs are picked up by the reseller / end customer in ALL circumstances except the following: a. Advanced replacement – The replacement unit is sent to the customer at POWERTEK LTD’s expense. b. No replacement / Repair service RMA – If unit is in Warranty and collection address is located in country of the buying reseller. i. Collection is explicitly requested before submitting the RMA form c. If a unit is DOA (Dead-on-arrival) POWERTEK LTD will arrange the collection i. Declared DOA if RMA is requested within one month of shipping from POWERTEK LTD
- Shipping of RMA units to end customer is only undertaken if the end-users shipping address is located in the same country as the reseller that requested the RMA.
- Customs clearance / duties will be picked up by the reseller for any shipments
- Replacement units (either permanently replaced or loan units) returned to POWERTEK LTD damaged will incur a refurbishment charge.
- Loan/Return for credit units must be in saleable and undamaged condition. Units to be clear of any labels/stickers.
- POWERTEK LTD will not accept units with none corresponding serial numbers. The serial numbers have to match with the RMA request form or shipped purchase order.
- RMA requests missing key information will not be processed by POWERTEK LTD. Requestors will be directed to correct and resubmit requests before processing.
- RMA will only be conducted with POWERTEK LTD resellers and partners. a. In case of RMA (repair service), POWERTEK LTD will invoice reseller/partner for the cost of repair (if non-warranty).